Account management

Lamba Bet Account Closure

Taking a short break or stopping for good? On this page, you can find out exactly how these options differ, how to close your account and what happens afterwards to your personal details, remaining balance and bonuses. We explain every step in plain English, without hiding anything in the small print, so you can make a properly informed decision that suits your own circumstances.

Three options, one purpose

Taking a break, cooling off or closing permanently: what suits you

Many players assume that "closing an account" means pressing one simple button, but at Lamba Bet there are actually three different measures, each designed to serve a different purpose. Taking a break is the lightest option: you temporarily put your account on hold for a period you choose yourself, and you can return whenever you wish. A cooling-off period takes things a step further. This is a compulsory period during which you cannot log in, make deposits or play, and you cannot bring it to an early end, even if you personally ask for it to be lifted. This measure is deliberately strict, because the whole purpose of a cooling-off period is to help prevent impulsive decisions. Permanent closure is the most substantial step: your account is completely and irreversibly closed, your remaining balance is paid out, and you can never open another account using those same personal details.

Not sure which of these options is right for you? Start with a short break lasting a few days or a few weeks. Many players find that this distance is enough to help them return with a clearer head, or to realise that a cooling-off period or permanent closure would be more appropriate for their situation. If you feel that gambling is taking up a bigger part of your life than you would like, please also read our page on help with gambling. There you will find support helplines, warning signs to look out for and practical steps you can take straight away.

Taking a break or cooling off

Put your account on hold temporarily for 24 hours, 7 days, 30 days or 6 months. If you choose a cooling-off period, you cannot have the restriction lifted before that period has ended.

● No logging in, no depositing and no playing
● A cooling-off period cannot be brought to an early end
● Your account details and playing history are kept

Closing your account permanently

Your account is permanently closed and cannot ever be reopened afterwards. Any remaining balance in your account is paid back to you in full.

● Irreversible: this is a permanent decision
● Your remaining balance is returned to your account
● No further marketing communications after closure

Your step-by-step guide

How to close your account, one step at a time

You can manage part of the process yourself through your account settings, and our support team is available through live chat or email to help with the rest. Below, we explain the complete process, from your first click through to the final confirmation, including what happens if your account has not yet been fully verified.

1
Log in and open your account settings
Under 'Responsible gambling' or 'Account', you will find the options for taking a break, setting a cooling-off period or closing your account permanently. Choose whichever option is most appropriate for your own circumstances.
2
Check your balance and any outstanding bets
If you still have a positive balance, first submit a withdrawal request for the full amount available in your account. If you have outstanding bets or game rounds that have not yet finished, wait until they have been settled before closing permanently, so there is no confusion about the results or the money due to you.
3
Check active bonuses and wagering requirements
If you have an active bonus with wagering requirements, the bonus funds are forfeited when you close your account. You can choose to finish playing through the bonus first, or simply allow it to lapse. That decision is entirely yours, and it does not affect the money you originally deposited yourself.
4
Get in touch if you need help with verification
If you cannot log in yourself, your account has already been blocked or you need to confirm your identity first, contact our customer support team through live chat or email. Explain clearly whether you want a temporary break, a cooling-off period or a permanent account closure, so the team can handle the right request.
5
Wait for confirmation in writing
You will always receive a confirmation email stating the end date of your break or cooling-off period, or providing payment information if you have chosen permanent closure. Keep this confirmation somewhere safe for your own records and for any questions you may have later.

Useful things to know

Verification, processing times and what happens to your account

Identity verification when closing

To prevent misuse, such as somebody else closing your account without permission or trying to reopen it, we sometimes ask for an additional identity check before processing a request. This might involve answering a short question by email, or uploading an identity document again if your personal details had not yet been fully verified. The purpose of this extra step is to protect you and make sure that the request genuinely comes from the account holder, rather than to delay the process or make closing your account more difficult.

How long the process takes

A break takes effect as soon as you confirm it. A cooling-off period also starts immediately and automatically ends on the date you selected. A permanent account closure is usually processed in full within 24 hours, including payment of your remaining balance, and you will always receive confirmation by email so you have a written record of what has happened.

What happens to bonuses and loyalty benefits

Active bonuses and their wagering requirements lapse as soon as you close your account. Any loyalty points you have collected or benefits attached to your status are forfeited when the closure is permanent. If you are taking a break or using a cooling-off period instead, those points remain on your account and will still be there when your account becomes active again.

Not ready to close your account straight away?

Other options that help you stay in control

Before you decide to stop permanently, you can also consider intermediate steps that give you more control over your gambling without having to say goodbye to your account altogether.

Deposit limits

Set a daily, weekly or monthly ceiling on the amount of money you can deposit into your account.

Loss limits

Prevent yourself from losing more money than the amount you have decided you can afford in advance.

Session limits

Receive a reminder after a set amount of playing time, giving you a clear prompt to take a proper break.

What this means in practice

Taking a break, cooling off or stopping permanently: the differences

What is the difference between taking a break and a cooling-off period?

Taking a break is the lightest option. You put your account on hold for a period you choose yourself, often a week or a month, and you can log in as normal once it has ended. In some circumstances, you can arrange to end a break early, although we will ask why you want to do so. A cooling-off period goes a step further and is deliberately irreversible for as long as it remains in place. You cannot log in, make deposits or play, and the restriction cannot be lifted early, even at your own request. That is precisely what makes this tool useful: it protects you against a sudden urge on a particular evening. If you notice that you return to the same pattern after every break, a cooling-off period or wider self-exclusion through GamStop-style tools may be a more appropriate choice. Check which services are available in Ireland and which operators they cover, rather than assuming that one request blocks every gambling website.

What happens to your balance, outstanding bets and bonuses?

Game rounds already in progress and outstanding bets are settled in the normal way first, so the outcome of each wager can be established correctly. Only after that do we process the account closure request. We pay out your remaining balance through the payment method you used previously, which means that identity verification must be completed before the money is sent. Any bonus balance and free spins that have not yet been used are forfeited, as they are linked to an active account and to conditions that can no longer be completed once it is closed. The same applies to loyalty points and any level you have reached in a rewards programme. If you wish to redeem those benefits first, finish doing so before requesting closure. Make sure you understand which part of your displayed balance is your own money and which part consists of promotional funds before submitting your request.

How long does closure take, and can you come back later?

A break and a cooling-off period take effect immediately, usually within a few minutes of confirming your request. A permanent closure is normally processed within twenty-four hours, including payment of your remaining balance and written confirmation by email. Keep that confirmation safe, as it allows you to show later when your account was closed and which type of closure was applied. A permanent closure cannot be reversed. In principle, it may be possible to open a new account in the future, but your previous playing history, loyalty status and earlier offers will not carry over to it. If you closed your account because of harmful gambling, a new account may also be refused. That is a deliberate safeguard intended to keep your protection in place, rather than allowing a fresh registration to undermine the reason you closed your original account.

Can you exclude yourself more widely than just at Lamba Bet?

Yes, and in many circumstances broader protection is the more sensible option. Closing an account with us applies only to this operator. In Ireland, the national self-exclusion register overseen by the Gambling Regulatory Authority of Ireland (GRAI) is still being set up, so you should not assume that a single registration already excludes you from every licensed operator. For now, use operator self-exclusion and GamStop-style tools where available, checking their eligibility rules, duration and participating websites carefully. GamStop itself is designed for the British market and is not a universal exclusion service for Irish players. You can also install gambling-blocking software on your phone and laptop to add another practical barrier. If you need help taking these steps, call Gambling Care on 1800 936 725 or visit www.gamblingcare.ie. Gamblers Anonymous Ireland also offers peer support. Our customer support team can talk you through account-level self-exclusion without judgement or delaying tactics, while independent support services can help you plan protection across other sites.

Closing your account because of gambling problems?

Closing your Lamba Bet account does not always resolve the underlying problem on its own. Visit our page on help with gambling for helplines, warning signs and practical steps that can make a real difference. Ireland's national self-exclusion register under the GRAI is still being set up, so use operator self-exclusion and GamStop-style tools where available, checking exactly which sites they cover. For confidential support, contact Gambling Care on 1800 936 725 or at www.gamblingcare.ie, or reach out to Gamblers Anonymous Ireland. If your aim is to play less often while staying in control, you can also look at limits rather than complete closure.

Explore support resources Responsible gambling

Ready to close your account?

Get in touch through live chat or send an email to support@lambabet.live. Our team will guide you through each step, whether you choose a short break, a cooling-off period or permanent account closure, and will also answer any questions you have about your remaining balance, identity verification and how long your personal records are retained.

Contact support